Refund policy


We understand that not everything fits or, is not always suitable, so, if you are not entirely happy with your purchase from White Ribbon Boutique or if you have changed your mind then we are happy to refund you within 14 days of when the garment was received , to be eligible for a refund the garment needs to be in its original state with labels attached. Please return to the address detailed below. Upon receipt the garment will be inspected and a refund issued, this process can take up to 7 working days (please note if you paid by card the banking refund process can take a further 3-5 days depending on which bank you use)

Our policy is operated on a strict 14 days from receipt process (which is checked via DPD)  If the item is returned after 14 days but under 21 days we can still accept the return but it will be refunded by way of store credit.  After 21 days we do not accept the returns and you will need to pay for postage so that we can return it to you. 

Please ensure you use a trackable postage method to return your goods as the item remains your responsibility until we have received it.  Should your parcel get lost in the post you will need to raise a claim with your chosen postage carrier.  In an effort to maintain low cost products and cheaper postage we do not cover return postage. 

Our system will send an automated email to inform you that your refund has been processed.  If you do not receive this within 14 days of returning then please contact us.  Please also check which card you paid with as often we are tracing refunds only for the customer to realise, they paid on a different card. 

Please note that we are unable to refund any items that are not fit for resale, clothing showing any signs of the following, will not be refunded:

  • Odours or Perfume smell
  • Make Up or Tanning marks
  • Alterations   
  • Cigarette smells

If we can smell any of these on your returned item, we will deem them unfit for resale and return them to you.


Must not have been worn and no signs of wear.


Must not show any signs of use.


White Ribbon 
Unit 1E, Storage Team Building
Road Six

Alternatively, you can drop any returns off to our stores for them to forward to the online warehouse for processing. (a receipt will be provided in store.)



Only Manufacturing faults will be considered and NOT wear and tear, please contact us outlining the fault and preferably with photos within 14 days of receipt.  On rare occasions, some faulty products slip through our rigorous Quality Control, we apologise if this is the case and, for the sake of speed, we would ask if you would kindly contact our team and we can arrange for a prepaid label to be provided to return the goods to us. 

Please be advised, if no fault is found and the garment was bought within 28 days we shall refund your item minus the cost of the prepaid label.   If over 28 days and the fault is not a manufacturing issue, we shall return your item to you and no refund will be provided. 

Please note that our manufacturers cannot be held responsible for any issues arising from laundering process.


If your order has taken longer than a week to arrive from dispatch, feel free to contact us and we will be able to assist you further, you can email us at  


So sorry this has happened! We work hard to ensure that we deliver the items your ordered, however, If the item you received is not what you originally ordered, please contact us by emailing or call us on 07919 925362 quoting your order number, your name and address, We will provide a pre paid label to return the incorrect goods to us and re send the correct item.


Unfortunately, our online store does not offer an exchange service, please return unwanted goods for a refund and re-order the goods you require.

As a small Independent business, we THANK YOU for your co-operation and understanding.