PRIVACY POLICY
Who We Are and Our Commitment to Your Privacy
White Ribbon Boutique Ltd is a company registered in England and Wales (Company Registration Number: 10718646). We are a family run business and suppliers of ladies’ boutique fashion, operating three retail stores in Northwich, Sandbach and Nantwich, Cheshire, alongside our online store at www.whiteribbonboutique.co.uk.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us, whether online, in store or otherwise.
Please read this Privacy Policy carefully, as it explains how and why we use your personal data.
Data Protection Law
This Privacy Policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with any applicable successor legislation.
For the purposes of data protection law, White Ribbon Boutique Ltd is the Data Controller of the personal information we hold about you.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
How We Protect Your Data
We take the security of your personal information very seriously.
All personal data is stored on secure servers and protected using appropriate technical and organisational measures designed to prevent unauthorised access, misuse, loss or disclosure.
We collect only the minimum amount of personal data necessary to provide our services to you.
Information We Collect
We may collect and process the following types of personal information.
Information You Provide to Us
This may include your name, billing and delivery address, email address, telephone number, order details and purchase history, account login details if you create an online account, marketing preferences and any correspondence you send to us.
Information Collected Automatically
When you visit our website, we may automatically collect your IP address, geographic location, browser type and version, device type, pages viewed and time spent on the site, referral source and search terms used. This information may be collected even if you do not create an account.
Payment Information
All card payments made through our website are processed securely by our payment provider. We do not store or have access to your full card details. Our interaction with payment providers is limited to confirming payment status and processing refunds where applicable. Payment providers operate under their own privacy policies.
How We Use Your Personal Information
We use your personal information to process and fulfil orders, manage your online account, communicate with you about your order, provide customer support, prevent fraud, improve our products and services, send marketing communications where consent has been given and carry out market research.
Marketing Communications
If you have opted in, we may contact you by email with information about new product launches, exclusive offers, promotions, sales and events. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by updating your preferences in your online account.
We will never sell or rent your personal information to third parties.
Who We Share Your Information With
We do not share your personal information with third parties except where necessary to operate our business, including courier companies, payment service providers and website analytics or marketing platforms. All third parties are required to protect your data and comply with data protection laws.
Cookies
Cookies are small text files placed on your device that allow websites to recognise users and improve functionality.
We use cookies to enable essential website functions, analyse website traffic, improve user experience and support marketing activity. You can accept or decline cookies through the cookie banner or browser settings. Disabling cookies may affect website functionality.
Analytics and Marketing Tools
We use Google Analytics to analyse website traffic and improve our services. Data is anonymised and used for statistical purposes only. You can opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout.
We also use social media platforms such as Facebook and Instagram to promote our brand and communicate with customers. Interactions on these platforms are subject to their own privacy policies.
We use remarketing tools provided by platforms including Google and Meta to show relevant adverts after you have visited our website. Personally identifiable information is not shared beyond what is required to display our advertisements.
Your Rights
Under UK GDPR, you have the right to access your personal data, request corrections, request deletion, restrict or object to processing, withdraw consent and lodge a complaint with the Information Commissioner’s Office.
To exercise your rights, please contact us using the details below.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax obligations.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
White Ribbon Boutique Ltd
Email: info@whiteribbonboutique.co.uk
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.