Delivery Charges

 

    • Standard UK Delivery £2.00

    • 48 HR UK Delivery £4.00

    • Please contact for overseas delivery

       

        

      UK 48 Hour      -           £4.00

      Order before 2pm and your parcel will be with you within 48 hours (Monday to Friday) Weekend orders will be processed on Monday and will receive delivery the next working day.

       

      Standard Delivery      -           £2.00

       

      Standard delivery is 3-5 working days.  Weekend orders will be processed on the next working day and delivery will be 3-5 days thereafter.

       

      Undelivered Parcel 

      If your parcel is returned back to us as undelivered, your items will be automatically refunded and an email will be sent advising, you will have to place the order again. Your parcel will be held at the post office for 18 days and this is your responsibility to arrange for a re-delivery, please check your tracking at www.royalmail.com/track-your-item

       

      I have not received my order.

      If your order has taken longer than a week to arrive from dispatch, feel free to Contact Us and we will be able to inform you further.

       

      I received the wrong item

      If the item you received is not what you originally ordered, please Contact us quoting your order number, your name and address, details of the product and the item that you have received. Please can you send this back to us at Standard Delivery cost which will be reimbursed once a copy of your Standard return receipt is received. 

       

       

       

      Return or exchange an item: Complete this form

       

      If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable if you have received goods that are faulty and a refund is made. 

       

      If you want to return, then make sure it's within 14 days and that...

    • The items are unworn and un-washed
    • For shoes - the items haven't been worn and show no signs of wear
    • The items all still have the original packaging and tags attached
    • There are no make up stains on the items



RETURN TO:

White Ribbon Group

23 HIgh Street

Nantwich

CW5 5AH


Sale Items: 

All Items purchased in our sales are not eligible for a refund only exchanged or store credit.


Please note: 

The item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.

Please include whether you want an exchange/refund in your parcel.