RETURNS 

 

Please return any unwanted items within 28 days to :- 

            

               White Ribbon Group

                Castle Court

                Nat Lane

                Winsford    

                Cheshire

                CW7 3BS    

 

 

PLEASE NOTE WE DO NOT OFFER FREE RETURNS.

 


All returns must have tags on and be in an unworn resalable condition with no perfume or laundering or smoke smells.  We reserve the right to refuse a refund for any items not in a re-saleable condition. 

Refunds are processed within 5 working days of items being received.  Faulty garments may take longer due to supplier inspection. 


Faulty items


FAULTY GOODS WILL NOT BE REFUNDED UNLESS A RETURNS REQUEST HAS BEEN COMPLETED OUTLINING THE FAULT IN THE GARMENT.  

 

Faults covered are manufacturing faults only and not wear and tear.


Please request a returns label from us, upon receipt your item will be checked for faults  with quality control or supplier inspection.   If no fault is found and garment was bought within 28 days we shall refund your item minus the postage costs.  If over 28 days and the fault is not a manufacturing fault we shall return your item to you and no refund will be provided.  We do not refund postage should you decide to return without following our procedures.



 DELIVERY CHARGES

 

 

  • Standard UK Delivery £4.50 uk 48 hour (working days only)
  • Saturday Delivery £9.00
  • Overseas Delivery various charges, please contact us for a quote. 


All orders received after 1pm will be processed the following working day.


Undelivered Parcel 

If your parcel is returned back to us as undelivered, your items will be automatically refunded (minus the postage costs incurred) and an email will be sent advising, you will have to place the order again. 

 

I have not received my order.

If your order has taken longer than a week to arrive from dispatch, feel free to contact us and we will be able to assist you further.  you can email us at [email protected] 

 

I received the wrong item


If the item you received is not what you originally ordered, please contact us by emailing [email protected] or call us on 01606 302755 quoting your order number, your name and address, details of the product and the item that you have received. We will issue a returns label to return to the goods to us and send you your correct items. 


 

Return or exchange an item: 


Unfortunately our online store does not offer an exchange service.  you need to return unwanted goods for a refund and re-order the goods you require. 

 

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 28 days of receipt.

 

If you want to return, then make sure it's within 28 days and that.


    • The items are unworn and un-washed
    • For shoes - the items haven't been worn and show no signs of wear
    • The items all still have the original packaging and tags attached
    • There are no make up stains on the items
    • There are no smells on the garments including perfume, smoke and pet smells. 

  

ALL GARMENTS WILL BE CHECKED AND ANY NOT MEETING THE ABOVE CRITERIA WILL BE RETURNED TO YOU.

Please note: 

The item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.  Please include your invoice number and name in the parcel.